Support

Email support@olivenlock.com and we'll reply as soon as we can. Please don't send passcodes or the contents of your vault. We never need them.

I got a new phone

On your old phone, open Settings in Olivenlock and tap Back up now. Save the file to iCloud Drive, Google Drive or a computer. On the new phone, install Olivenlock, tap Restore from a backup on the first screen, choose the file and enter the passcode you had when you made it.

I forgot my passcode

Your passcode is the only key, and it is never stored anywhere, so neither we nor anyone else can reset it. If you have a backup, it opens with the passcode you had when you made it. Otherwise the only way forward is to erase the vault from the unlock screen and start again.

Restore purchases or manage a subscription

In the app, open Settings and tap Restore purchases. To cancel or change a subscription on iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments & subscriptions. Refunds are handled by Apple or Google.

More help

See our guides, the privacy policy and the terms of use.